Privacy Policy
At Varkidora, we are committed to safeguarding the privacy and personal information of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, make purchases, or contact our team. By using our services, you agree to the practices outlined below.
1. Information we collect
We collect information to provide, maintain, and improve our products and customer service. The types of information we may collect include:
- Personal identification details: Name, billing/shipping address, phone number, and email.
- Payment information: Payment method details (processed securely through third-party payment processors — we do not store full credit card information).
- Order history: Products purchased, quantities, and transaction dates.
- Device & usage data: Browser type, IP address, and information about how you use our website.
- Communication records: Any emails, chat messages, or customer support inquiries you send us.
2. How we use your information
We use the collected data to:
- Process and deliver your orders.
- Communicate with you about your purchases or account.
- Respond to your inquiries and support requests.
- Personalize your shopping experience.
- Improve our website’s functionality and product offerings.
- Send occasional marketing communications (you can opt out anytime).
- Comply with legal obligations.
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
3. Sharing your information
We may share your information with:
- Trusted service providers: For payment processing, order fulfillment, website hosting, and email marketing.
- Regulatory authorities: When required by law, such as complying with tax regulations or law enforcement inquiries.
- Third-party logistics: Couriers and postal services to deliver your purchases.
All partners are required to maintain the confidentiality and security of your data.
4. Cookies and tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart contents.
- Understand user behavior for site improvements.
- Facilitate secure payment transactions.
You can adjust your browser settings to decline cookies if you prefer, although this may affect your browsing experience.
5. Data security
We implement robust physical, electronic, and managerial procedures to protect your personal information. While no online system is entirely foolproof, we work diligently to prevent unauthorized access, misuse, or disclosure.
All payment transactions are encrypted and processed securely by our payment gateway partners.
6. International data transfers
As an Australian business, we primarily process data within Australia. However, some of our service providers may operate internationally. When this occurs, we ensure appropriate data protection measures are in place in line with Australian Privacy Principles and international standards.
7. Your rights
You have the right to:
- Access your personal information we hold.
- Request corrections to any inaccurate or incomplete data.
- Withdraw consent for marketing communications.
- Request deletion of your personal data (subject to legal and operational limitations).
To exercise these rights, contact us using the details below.
8. Children’s privacy
Our website and products are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors.
9. Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a new effective date.
10. Contact us
For any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Varkidora Pty Ltd
104 Edward Street, Brisbane City QLD 4000, Australia
Phone: +61 7 3184 7812
Email: support@varkidora.com